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Pledge (BoA's KAVE) Terms of Service

Pledge (BoA's KAVE) Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, and responsibilities between Pledge Co., Ltd. (the "Company") and members, as well as the conditions and procedures for using "BoA's KAVE" (the "Service"), the official fan site of artist BoA operated on the web-based fan platform "Pledge" provided by the Company. "BoA's KAVE" is a fan platform operated by the Company based on artist IP held by BEIPAL Co., Ltd. (the "Joint Business Operator"), the artist's agency. The Company is the party to transactions with members, including mail-order sales related to the Service.

Article 2 (Definitions)

  1. "Service" means "BoA's KAVE" provided by the Company and all services provided through it, including content viewing, product purchases, voting, and participation features.
  2. "Joint Business Operator" means BEIPAL Co., Ltd., which operates BoA's KAVE together with the Company and assumes responsibility within the relevant scope as the rights holder of artist IP and exclusive content.
  3. "Member" means a person who agrees to these Terms, enters into a service agreement with the Company, and uses the Service.
  4. "Account" means the combination of an email address/ID and password set by the Member and assigned by the Company for member identification and Service use.
  5. "Pledge Points (PP)" means reward points that may be used only within the Service and are accumulated according to standards set by the Company, such as when a Member purchases products in the Shop. PP is not cash and cannot be separately charged or purchased.
  6. "Shop" means the area within the Service where the Company sells products such as physical goods.
  7. "Vote" means an in-Service feature through which Members use PP to participate in events, content selections, and similar activities conducted by the Company.
  8. "Post" means all content posted or registered by a Member on the Service, including text, photos, videos, and comments.
  9. "Objectionable Content" means content subject to the Zero Tolerance Policy set forth in Article 12-2, including defamatory, insulting, or hateful expressions directed at others, obscene material, violent content, illegal information, and spam.
  10. "Abusive User" means a Member who posts Objectionable Content, harasses others, or otherwise violates these Terms or the community guidelines.

Terms not defined in these Terms shall be interpreted in accordance with applicable laws, service-specific policies, and general commercial practices.

Article 3 (Provision of Company Information, Etc.)

The Company shall display the following information within the Service or on linked screens in a manner that is easy for Members to understand. However, the Privacy Policy and these Terms may be made available through linked screens.

Article 4 (Effect and Amendment of Terms)

  1. The Company shall post these Terms within the Service or on linked screens so that Members can review them. Important provisions, including service suspension, withdrawal of subscription, refunds, termination of contract, and disclaimers, shall be clearly marked in bold, color, symbols, or similar means, or provided on a separate linked screen in an easily recognizable manner.
  2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act.
  3. When amending these Terms, the Company shall specify the effective date, amendment details, and reasons, and provide notice from 7 days before the effective date, or from 30 days before the effective date for changes that are disadvantageous or material to Members. Disadvantageous changes shall be notified by the method set forth in Article 38. The Company shall present a comparison of the pre- and post-amendment contents in an easy-to-understand manner.
  4. When giving notice or notification, the Company shall also state that "if a Member does not express refusal by the effective date, the Member shall be deemed to have agreed." If the Member does not refuse, the Member shall be deemed to have agreed. Members who do not agree may terminate the service agreement.

Article 5 (Supplementary Rules)

Matters not specified in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, standard terms and conditions of the Korea Fair Trade Commission, applicable laws, or commercial practices.

Article 6 (Operating Policy)

  1. The Company may establish matters necessary to apply these Terms and matters delegated by these Terms as the Service Operating Policy (the "Operating Policy"). Details of PP operation, gamification such as member grades and levels, voting procedures, and sanction standards are included in this scope.
  2. The Company shall post the Operating Policy within the Service or on linked screens so that Members can review it.
  3. Amendments to the Operating Policy shall follow the procedure under Article 4(3). However, amendments may be replaced by prior notice if they concern (i) matters specifically delegated by these Terms, (ii) matters unrelated to Members' rights or obligations, or (iii) matters that are not fundamentally different from these Terms and are within a scope reasonably predictable by Members.

Chapter 2 Service Agreement and Members

Article 7 (Formation of Service Agreement)

  1. A service agreement is formed when an applicant agrees to these Terms, applies according to the procedure set by the Company, and the Company accepts the application.
  2. The Company may refuse to accept, or subsequently terminate, an application in any of the following cases:
    • False information or use of another person's name or information
    • A record of previous loss or restriction of eligibility
    • Use for improper or commercial purposes
    • Application by a person under 14 years of age without consent from a legal representative
    • Any other case where acceptance is inappropriate, such as a purpose that harms public order or good morals

Article 8 (Persons Under 14 and Minors)

  1. Children under 14 years of age must obtain consent from a legal representative when signing up, and the Company shall provide a procedure to verify such consent. Specific procedures shall follow the Company's Privacy Policy.
  2. If a minor Member purchases a product in the Shop without consent from a legal representative, the Member or legal representative may cancel the payment. However, this does not apply if the payment was made within the scope of property permitted for disposition by the legal representative, or if the minor caused the Company to believe through deception that the minor was an adult or had consent.
  3. Whether the party to a purchase agreement is a minor shall be determined based on the payment device, information on the person executing the payment, the name holder of the payment method, and similar information. The Company may request submission of evidentiary documents to verify a legitimate cancellation.

Article 9 (Account Management)

  1. Members are responsible for managing their accounts and passwords and must not allow third parties to use them. Unless caused by the Company's intent or negligence, the Company shall not be liable for damages arising from a Member's poor management or permission for another person to use the account.
  2. If a Member becomes aware of account theft or unauthorized use, the Member shall immediately notify the Company and follow the Company's guidance.
  3. If information provided by a Member changes, the Member shall update it without delay. The Company shall not be liable for disadvantages arising from failure to notify the Company of such changes.

Article 10 (Membership Withdrawal and Loss of Eligibility)

  1. Members may withdraw from the Service at any time through the procedures within the Service, and information held within the Service may be deleted and may not be recoverable upon withdrawal.

  2. Upon withdrawal, remaining PP shall expire in accordance with Article 20. If any transaction, delivery, or refund procedure is ongoing, withdrawal shall be processed after such procedure is completed.

  3. For smooth member management and information protection, the Company may terminate the service agreement with, or convert to dormant accounts, long-term inactive Members who meet standards set forth in the Operating Policy, such as not using (logging in to) the Service for at least one year.

Chapter 3 Obligations of the Parties

Article 11 (Obligations of the Company)

  1. The Company shall faithfully comply with applicable laws and these Terms in good faith.
  2. The Company shall establish a personal information protection security system to enable Members to use the Service safely, publish and comply with the Privacy Policy, and not provide Members' personal information to third parties except as provided in these Terms or policies.
  3. In the event of facility failure or data loss, the Company shall endeavor to repair and restore without delay unless a force majeure event exists.

Article 12 (Obligations and Prohibited Acts of Members)

Members shall not engage in any of the following acts.

  1. Providing false information when signing up or changing information
  2. Selling or transferring in-Service assets such as accounts or PP by abnormal methods not provided by the Company, or acquiring or using such assets
  3. Impersonating Company employees or operators or using another person's name
  4. Purchasing products by misappropriating another person's payment method, or unauthorized use of another person's account or password
  5. Collecting, storing, posting, or distributing another person's personal information without authorization
  6. Unhealthy use, including exchanging or posting obscene, vulgar, hateful, or discriminatory information, or transmitting or distributing content that causes shame or fear
  7. Unauthorized use of the Service for profit, advertising, promotion, political activities, or other purposes outside its intended use
  8. Unauthorized reproduction, distribution, or commercial use of information obtained through the Service, or abuse of bugs
  9. Stalking, harassment, defamation, or dissemination of false information against artists or other Members
  10. Infringement of the Company's or another person's intellectual property rights or portrait rights
  11. Acts interfering with Service operation, including transmission of malware or viruses, unauthorized system access, or reverse engineering
  12. Transmitting, posting, or inducing abusive, sexual, insulting, or discriminatory materials using AI, automation features, or similar functions within the Service
  13. Other acts that violate laws, public order, or good morals

Article 12-2 (Content Safety Policy — Zero Tolerance Policy)

The Company regards a healthy and safe fan community environment as its top priority and applies a Zero Tolerance Policy under which Objectionable Content and Abusive Users are strictly sanctioned without exception.

  1. Regardless of the degree of violation, intent, or whether it is a first-time violation, content and acts falling under any of the following are subject to immediate sanction:
    • Obscene material, sexually objectifying content, or sexual exploitation material involving children or minors
    • Hate speech, discrimination, or derogatory remarks against a specific individual or group
    • Content that promotes or glorifies violence, self-harm, or crime
    • Defamation, insults, sexual harassment, threats, stalking, or group harassment directed at other Members or the artist
    • Unauthorized disclosure of another person's personal information (doxxing)
    • Distribution of illegal information, fraud, spam, or repeated flooding
    • Any other content or act that would cause severe offense to a third party under generally accepted social norms
  2. Sexually defamatory, sexually harassing, or insulting content directed at the artist, dissemination of false statements about the artist, and habitual or repeated commission of such acts shall be regarded as the most serious violations. The Company may immediately and permanently suspend the relevant Member's Service use, and, where necessary, pursue criminal complaints, reports to investigative authorities, and other civil or criminal legal measures in parallel. The Company may also restrict Service use for a Member who is objectively confirmed to have insulted or defamed the artist outside the Service.
  3. The Company may immediately delete content falling under paragraph 1 without prior notice and may immediately suspend or permanently terminate ("ban") the account of the Member who posted such content without a warning procedure. This is an exception to the phased use-restriction procedure under Articles 32 and 33.
  4. A Member sanctioned under this Article may be restricted from rejoining the Service, and refunds for paid services already paid for shall be made only within the scope set forth by applicable laws and the Company's refund policy.

Article 12-3 (Content Filtering, Reporting, and Blocking Features)

  1. To prevent Objectionable Content from being posted or distributed on the Service, the Company operates measures to filter inappropriate content in advance, including prohibited-word filtering, an automated content filtering system, and continuous monitoring.
  2. The Company provides the following features so that Members can immediately respond upon discovering Objectionable Content or an Abusive User while using the Service:
    • Content reporting feature: Members may report inappropriate content on any post or comment through the in-Service reporting feature.
    • User blocking feature: Members may block a specific user, and upon blocking, that user's posts and comments are immediately and permanently removed from the blocking Member's screen in real time. When a Member blocks a specific user, that fact and the related content are automatically reported to the Company, and the Company reviews the reported content for inappropriateness and takes any necessary action. Members may view and unblock blocked users through the member management menu within the Service.
  3. The Company manages reports so that the identity of the reporter is not disclosed to the reported party, and does not disadvantage a reporter on account of having made a report.
  4. Repeatedly filing false reports may be regarded as an act interfering with Service operation and may be subject to sanctions.

Article 12-4 (Obligation to Act Within 24 Hours of a Report)

  1. When a report regarding Objectionable Content is received, the Company assumes an obligation to review the content within 24 hours of receipt of the report, delete the content if a violation is confirmed, and suspend or terminate ("ban") the violating Member who posted the content from the Service.
  2. After completing such action, the Company may notify the reporter of the outcome through an in-Service notification, email, or similar means.
  3. In the case of clearly illegal content, such as child or minor sexual exploitation material, the Company shall delete the content and take action to suspend or ban the Member immediately upon becoming aware of it, without waiting 24 hours, and shall report the matter to investigative authorities where necessary.

Chapter 4 Use of Service

Article 13 (Provision of Service)

  1. The Company shall provide the Service to Members who have completed the service agreement, and some services may begin on a designated date.
  2. This Service is provided through a website operated by the Company, and mobile applications (apps) are not currently supported. If the Service is provided in another form, such as an app, in the future, these Terms shall apply equally.
  3. The Company may classify member grades and differentiate the scope of use, and details such as grades and levels shall follow the Operating Policy.
  4. The Company does not warrant that the Service is free from defects or errors.

Article 13-2 (Concurrent Application of an End User License Agreement (EULA) for Mobile Application Use)

  1. Where the Company provides the Service in the form of a mobile application, the application includes user-generated content (UGC) features that allow Members to create and share posts. In this case, these Terms also serve as the End User License Agreement ("EULA") required by app market policy, and a Member's agreement to these Terms includes agreement to the EULA. These Terms shall be presented to the Member before membership registration or first login, and if the Member does not agree, membership registration and use of the Service, including UGC-related features, shall be restricted.
  2. By agreeing to these Terms, a Member undertakes to:
    • not post Objectionable Content;
    • not engage in abusive behavior toward others; and
    • comply with the Zero Tolerance Policy under Article 12-2 and the community guidelines.
  3. The Company grants the Member a non-transferable, non-exclusive license to use the application for personal, non-commercial purposes on a device owned or controlled by the Member. The application is licensed, not sold, and the Member may not reverse-engineer, modify, or redistribute the application.

Article 14 (Change and Suspension of Service)

  1. The Company may change the Service as necessary for operational or technical reasons and shall provide prior notice of the changes. However, post-notice may be provided in unavoidable cases such as bug fixes or emergency updates.
  2. The Company may temporarily suspend all or part of the Service due to system inspection or expansion, response to hacking, power outage, facility failure, excessive usage, natural disasters, or similar reasons, and shall provide prior notice or, if unavoidable, post-notice.
  3. If the Company discontinues the entire Service due to significant management reasons such as business closure, merger, or deterioration of profitability, the Company shall announce the suspension date, reason, and compensation conditions and notify Members by the method under Article 38 at least 30 days before discontinuation. For paid products with remaining usage periods, the Company shall provide refunds in accordance with applicable laws and the Guidelines for Protection of Content Users.

Article 15 (Provision of Trial Features)

The Company may provide new features and similar items in a trial (beta) form before formal release, and during the trial period, features, policies, and data may be changed or initialized. Matters affecting Members shall be notified in advance, and if there are changes in personal information processing, necessary consent shall be obtained in accordance with the Privacy Policy.

Article 16 (Management of Posts and Collection of Information)

  1. The Company may store and retain posts written by Members, such as fan feeds and comments, and may view them only for dispute resolution, civil complaint handling, and maintaining Service order. Third-party access is limited to cases where such third parties have legal authority.
  2. If the Company views the above information, it shall notify Members in advance of the reason and scope. However, post-notice may be provided in relation to investigations of prohibited acts or victim relief.
  3. The Company may collect and use device and access information excluding personal information to stably operate and improve the quality of the Service.

Article 17 (Provision of Advertisements)

  1. The Company may post advertisements within the Service and may transmit advertising information by email, text message (LMS/SMS/MMS), push notification, or similar means only to Members who have consented to receipt. Members may refuse receipt at any time, and the Company shall not transmit such information after refusal.
  2. Members may be connected to third-party advertisements or services through banners or links within the Service. Since such areas are not the Company's Service, the Company shall not be liable for damages arising therefrom unless caused by the Company's intent or gross negligence.

Chapter 5 Pledge Points (PP)

Article 18 (Accumulation of PP)

  1. When Members purchase products in the Shop, they shall receive PP according to the accumulation rate set by the Company. Specific accumulation rates shall be announced within the Service, may be changed according to Company policy, and shall be announced in advance if the change is disadvantageous to Members.
  2. PP shall be accumulated at the time set by the Company, such as completion of payment or confirmation of delivery.
  3. PP granted through promotions or events may be subject to separate validity periods and conditions of use.

Article 19 (Use of PP)

  1. Members may use accumulated PP for in-Service features designated by the Company, such as voting.
  2. PP may be used only within the Service and cannot be refunded in cash, transferred, sold, or gifted.

Article 20 (Validity Period and Expiration of PP)

  1. PP may be held and used without a validity period and does not expire. However, the Company may set a validity period for PP in the future, in which case it shall notify Members in advance of the effective timing, grace period, and standards, and provide prior notice of the scheduled expiration date and amount for PP whose validity period is approaching.
  2. Upon membership withdrawal, loss of eligibility, or permanent account suspension, held PP shall expire and shall not be restored. During a temporary account suspension period, use of held PP shall be restricted.

Article 21 (Handling of PP upon Purchase Cancellation or Refund)

  1. If a product that caused PP to be accumulated is subject to withdrawal of subscription, refund, or exchange, the corresponding accumulated PP shall be collected back.
  2. If PP has already been used and there is insufficient PP to collect back because the underlying transaction is canceled, the Company may make a separate settlement by deducting an amount equivalent to the shortfall from the refund amount or, if the refund amount is insufficient, offsetting the shortfall against PP accumulated in the future. Specific standards shall follow the Operating Policy.

Chapter 6 Shop and Payment

Article 22 (Purchase of Products)

  1. Members shall apply for purchase after confirming the product name, price, delivery information, withdrawal conditions, and similar information in the Shop.
  2. The contract is formed when the Company's expression of acceptance, such as payment completion or order confirmation notice, reaches the Member.
  3. The Company assumes responsibility under these Terms and applicable laws as the party to mail-order sales with respect to product sales on BoA's KAVE.
  4. Separately from the mail-order seller (the Company), product information such as seller and manufacturer for each product shall be displayed in the product information disclosure on each product detail page. (For example, the seller of official goods may be the artist's agency, while the manufacturer or distributor may be a separate entity.)

Article 23 (Payment Methods)

Members may use credit cards, bank transfers, easy payment services, and other payment methods provided by the Company, and payment processing may be conducted through a payment gateway (PG) entrusted by the Company.

Article 24 (Withdrawal of Subscription and Return of Physical Products)

  1. Members may withdraw subscription within 7 days from the date of receiving a written document concerning the contract details, such as an order confirmation email. However, if the product is supplied later than the date the written document is received, the Member may withdraw subscription within 7 days from the date the product is supplied.

  2. Withdrawal of subscription may be restricted in the following cases, and the Company shall clearly indicate this fact in advance:

    • The product is lost or damaged due to a reason attributable to the Member, excluding package damage for checking contents
    • The value has significantly decreased due to use or partial consumption
    • The value has significantly decreased over time to the extent that resale is difficult
    • The product is individually produced according to an order, and prior notice and written consent, including electronic documents, have been obtained

  3. If the Company fails to make the indications or measures under paragraph 2, the Member may withdraw subscription notwithstanding the restriction grounds.

  4. Notwithstanding paragraph 2, if a product differs from the displayed or advertised details or is performed differently from the contract, the Member may withdraw subscription within 3 months from the date the product was supplied and within 30 days from the date the Member became aware or could have become aware of that fact.

  5. Upon withdrawal of subscription, the Company shall refund the payment or request cancellation of the card payment within 3 business days from the date of receiving the returned product, and shall pay statutory delay interest in the event of delay.

  6. In the event of withdrawal of subscription under this Article, costs necessary to return the product shall be borne by the Member if the withdrawal is due to the Member's reason, such as simple change of mind, and shall be borne by the Company if the product differs from the displayed or advertised details or has a defect.

Article 24-2 (Withdrawal of Subscription and Return of Membership Products)

  1. This Article shall apply if the Company sells membership products in the future.
  2. If it is within 7 days from the payment date for a membership product and the benefits have not been used at all, the Member may withdraw subscription for the product, and the membership product amount paid by the Member shall be fully refunded. The definition of "use" of benefits under this Article is as follows:
  1. In the following cases, the balance after deducting the refund fee and amounts calculated according to the nature of the membership benefits used from the membership product amount paid by the Member shall be refunded. However, specific standards for calculating the value shall follow a separate Operating Policy, and the refundable amount may be less than, or may not exist within, the membership product amount.
  1. Refund fee: an amount equal to 10% of the membership product amount
  2. The higher of the total value of membership benefits used and the amount converted based on the elapsed period of membership subscription
  3. Refunds may be restricted in the following cases:

Article 25 (Refund of Overpayments)

  1. If an overpayment occurs, the Company shall refund it to the Member. However, if it occurs due to the Member's fault without the Company's intent or negligence, actual costs required for the refund may be borne by the Member within a reasonable scope.
  2. The Company shall make the refund within 3 business days from the date it receives information necessary for the refund.

Article 26 (Digital Products)

  1. This Article shall apply if the Company sells emoticons, digital content, or similar items in the future.
  2. Withdrawal of subscription for digital products may be restricted once provision begins. Before purchase, the Company shall clearly indicate this fact and obtain consent, and shall take measures so that Members' exercise of the right to withdraw subscription is not impeded, such as providing trial-use products and related information, including previews or partial use. For divisible content, withdrawal of subscription is possible only for portions whose provision has not begun.

Article 27 (Transactions by Minors)

Payments by minor Members and cancellation thereof shall follow Article 8.

Chapter 7 Voting and Participation Features

Article 28 (Voting Participation)

  1. Members may participate in voting and participation events conducted by the Company using their held PP.
  2. PP used for voting shall be deemed fully used when participation (feature provision) begins, and in principle shall not be returned. The Company shall provide prior notice of this on the voting screen.

Article 29 (Voting Results and Effect)

  1. Voting is an in-Service event, and results shall be used only for purposes designated by the Company, such as content selection or ranking display.
  2. Voting results do not guarantee any effect or result outside the Service, including external organizations, broadcasts, or award ceremonies.
  3. The Company may suspend voting or correct or invalidate results for operational or technical reasons or upon confirmation of misconduct, and shall announce standards and procedures in advance.

Chapter 8 Content and Intellectual Property Rights

Article 30 (Company and Artist Content)

  1. Copyrights and other intellectual property rights in artist-related content and materials within the Service belong to the Company or legitimate rights holders.
  2. Copyrights in IP such as the artist's name, portrait, logo, and artwork, and in exclusive content directly produced and provided by the agency (BEIPAL Co., Ltd.), including videos, photos, and audio, belong to the relevant rights holder (the agency). The Company provides such content through the Service within the scope of lawful use rights.
  3. Members may not reproduce, distribute, transmit, create derivative works from, or commercially use such content without prior consent from the Company or the rights holder.

Article 31 (Member Posts and Reports of Rights Infringement)

  1. Copyrights in posts written by Members belong to the relevant Members.
  2. Members permit the Company to use posts, including display, editing, and reproduction, within the scope of Service operation, promotion, and improvement purposes, and the Company shall not unfairly infringe Members' rights. The Company shall not sell, lease, or transfer Member posts for transaction purposes without prior consent.
  3. If the Company determines that a post violates laws, these Terms, or the Operating Policy, it may delete, make private, or move the post without prior notice.
  4. A person whose rights have been infringed by a post may request the Company to delete the post or publish rebuttal content, and the Company shall promptly take necessary measures and notify the applicant.
  5. This Article shall continue to apply after membership withdrawal.

Chapter 9 Use Restrictions and Sanctions

Article 32 (Use Restriction Measures)

  1. If a Member violates obligations, including the prohibited acts under Article 12, the Company may impose use restrictions including the following measures. Specific grounds and standards shall be set forth in the Operating Policy.
    • Restriction of certain privileges for a specified period, such as comments or chatting
    • Account use restriction for a specified period or permanently
    • Member use restriction for a specified period or permanent Service use restriction
    • Collection back of PP related to improper accumulation or improper voting
  2. Notwithstanding paragraph 1, for a violation of the Zero Tolerance Policy under Article 12-2, the Company may immediately suspend or permanently terminate ("ban") the account without following the phased procedure under Article 33.
  3. The Company shall not compensate Members for damages incurred due to legitimate use restrictions.
  4. If a report of suspected account theft or unauthorized use is received, the Company may suspend use of the relevant account until the investigation is completed.

Article 33 (Grounds and Procedures for Use Restrictions)

  1. The Company shall set forth grounds and procedures for measures under Article 32 in the Operating Policy, taking into account the content, severity, frequency, results, and similar factors of prohibited acts.
  2. When imposing a use restriction, the Company shall notify the Member in advance of (i) the reason, (ii) the type and period, and (iii) the method of objection. However, post-notice may be provided in urgent cases.

Article 34 (Objection)

  1. A Member may submit an objection stating the reasons for disagreement in writing, by email, or similar means within 14 days from the date of receiving notice of the use restriction.
  2. The Company shall respond to the reasons for disagreement within 15 days from the date of receipt. If a response within the period is difficult, the Company shall notify the reason and handling schedule.
  3. If the reasons for disagreement are valid, the Company shall take corresponding measures.

Chapter 10 Damages, Disclaimers, and Miscellaneous

Article 35 (Damages)

If the Company or a Member violates these Terms and causes damage to the other party, that party shall be liable to compensate for the damage. However, this does not apply if there is no intent or negligence.

Article 36 (Company Disclaimers)

  1. The Company shall not be liable if it cannot provide the Service due to natural disasters, force majeure, or defects that cannot be resolved with current technology.
  2. The Company shall not be liable for damages arising from facility maintenance, inspection, or similar reasons. However, this excludes cases caused by the Company's intent or negligence.
  3. The Company shall not be liable for service disruptions caused by a Member's intent or negligence.
  4. The Company shall not be liable for the reliability or accuracy of information posted by Members or others unless caused by the Company's intent or gross negligence.
  5. The Company has no obligation to intervene in transactions or disputes between Members or between a Member and a third party through the Service, and shall not be liable for damages arising therefrom.
  6. The Company shall not be liable for damages related to services provided free of charge or use of PP unless caused by the Company's intent or gross negligence.

Article 37 (Dispute Resolution and Governing Law)

  1. These Terms shall be governed by the laws of the Republic of Korea.
  2. The Company and Members shall consult in good faith regarding disputes, and if consultation fails, a lawsuit may be filed with the competent court under the Civil Procedure Act.
  3. Members may apply for mediation with the Korea Consumer Agency, the Content Dispute Resolution Committee, or similar bodies.

Article 38 (Notice to Members and Complaint Handling)

  1. The Company may notify Members by email, in-Service notifications or messages, text message (LMS/SMS/MMS), the initial Service screen, or similar means. Notice to all Members may be replaced by posting an announcement or popup for at least 7 days.
  2. The Company operates a customer center to handle Members' opinions and complaints.
    • Operating hours: Weekdays 10:00-17:00 (excluding weekends and public holidays) (to be confirmed by the operations team)
  3. Legitimate opinions and complaints shall be handled promptly within a reasonable period, and if a long period is required, the reason and schedule shall be notified.

Article 38-2 (Matters Concerning App Market Operators)

  1. Where the Company provides the Service in the form of a mobile application, these Terms (which also serve as the EULA) are entered into between the Company and the Member, and app market operators such as Apple Inc. ("Apple") and Google LLC ("Google") are not parties to these Terms and assume no ownership or operational responsibility for the Service.
  2. App market operators assume no maintenance or technical support obligations for the Service, and responsibility for maintenance, support, warranty, and legal claims relating to the Service (including claims relating to product liability, consumer protection, and infringement of intellectual property rights) rests solely with the Company.
  3. If a Member downloads the application through Apple's App Store, Apple and its subsidiaries shall have the right to enforce these Terms against the Member as a third-party beneficiary of these Terms.
  4. Voting, events, prizes, and similar activities conducted within the Service are solely organized by the Company, and Apple and Google do not sponsor, guarantee, operate, or otherwise participate in them in any way.

Article 39 (Business Information)

Addendum

These Terms shall take effect from August 5, 2026.